Return & Refund Policy
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests should be submitted before order processing begins.
Once processing, packing, or shipment preparation has started, we cannot guarantee that the order can still be cancelled.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return procedure.
Returns
We accept returns for eligible products.
Customers may submit a return request within:
14 calendar days after receiving the order.
To qualify for a return, the item should generally:
- Be unused;
- Remain in the same condition in which it was received;
- Include the original packaging where applicable; and
- Include a receipt, order confirmation, or other valid proof of purchase.
Please do not send products directly to the manufacturer.
We do not charge restocking fees on approved returns.
For preference-based returns or returns caused by customer-related reasons, the customer is responsible for the applicable return shipping cost.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description because of our fulfillment error, the customer will not be responsible for the reasonable return shipping costs required to resolve the issue.
How to Request a Return
To request a return, please contact:
Please provide:
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Relevant photos or videos where applicable.
Please wait for approval and return instructions before sending any item back.
Once your return request has been reviewed and approved, our customer service team will provide the appropriate authorized return address and return instructions.
Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt of the return.
We will also notify you whether your refund request has been approved.
If approved, the refund will generally be processed to your original payment method within 5–10 business days.
Additional time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Late or Missing Refunds
If you have not yet received an approved refund, please first check your bank account again.
You may then wish to contact your credit card issuer or payment provider, as refunds may require additional processing time before appearing in your account.
Where appropriate, you should also contact your bank, as financial institutions may require several business days to complete the refund process.
If you have completed these steps and still have not received your refund, please contact:
Return Address
Before returning any item, please contact our customer service team at:
Our team will review your request and provide the applicable return instructions and authorized return address.
Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so.
For preference-based returns or returns caused by customer-related reasons, the customer is responsible for the return shipping cost. The exact amount will depend on the carrier and shipping service selected.
If the product is damaged, defective, incorrect, incomplete, or materially different from the product description because of our fulfillment error, the customer will not be responsible for the reasonable return shipping costs required to resolve the matter.
Return Address:
The authorized return address will be provided by our customer service team after your return request has been reviewed and approved.