Shipping Policy
Thank you for shopping with Clarorcia.
Clarorcia is owned and operated by Nanchang Xiaofenjia Technology Co., Ltd.
This Shipping Policy describes how purchases made through clarorcia.com are prepared and delivered. It also explains estimated processing and transit times, shipping fees, tracking procedures, fulfillment locations, address corrections, and how we handle delayed or missing shipments.
Order Preparation
After your payment has been successfully confirmed, orders are typically prepared within:
Up to 5 business days
Business days exclude weekends and public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Additional preparation time may occasionally be required during:
- Major sales or promotional events;
- Public holidays;
- Periods of increased order volume; or
- Temporary fulfillment or operational disruptions.
Once your order leaves the fulfillment facility, a shipping confirmation email containing available tracking details will normally be sent to the email address associated with your purchase.
Delivery Estimates
Following dispatch, standard delivery to addresses within the United States generally requires approximately:
10–20 business days
This timeframe starts when the package has been dispatched and is separate from the order-processing period stated above.
Delivery estimates are provided for guidance and should not be considered guaranteed arrival dates.
Actual transit times may vary because of circumstances such as:
- Carrier schedules or service interruptions;
- Delivery location;
- Severe weather conditions;
- Public holidays;
- Transportation delays;
- Local delivery conditions; or
- Other unexpected logistics events.
If your shipment is taking substantially longer than expected, please contact our customer support team.
Shipping Fees
Clarorcia currently provides the following standard shipping rates for eligible United States orders:
Orders of $39.00 USD or More
FREE Standard Shipping
Estimated transit time after dispatch:
10–20 business days
Orders Below $39.00 USD
$5.99 USD Standard Shipping
Estimated transit time after dispatch:
10–20 business days
The shipping charge applicable to your order will be shown during checkout before payment is completed.
If another shipping option becomes available for a particular purchase, its applicable price and delivery information will be displayed at checkout.
Shipping Coverage
Clarorcia currently ships to addresses within the United States only.
Our regular online checkout is not presently available for deliveries outside the United States.
Delivery availability may also be affected by:
- Carrier coverage;
- Restrictions applying to certain products;
- Limitations associated with a particular delivery address; or
- Other applicable shipping restrictions.
If we are unable to fulfill delivery to the address provided, we will contact you using the details associated with your order and advise you of the available next steps.
For shipping-related questions, please contact:
Fulfillment Locations
Orders may be prepared through our own fulfillment arrangements or through third-party logistics and fulfillment providers.
The facility used to fulfill an order may vary depending on factors such as:
- Stock availability;
- Inventory location;
- Fulfillment capacity; and
- Delivery destination.
As a result, separate orders or products may be dispatched from different facilities.
The shipping origin may also differ from our registered company address.
Clarorcia does not represent that every order is dispatched from its registered business address or from a warehouse located within the United States.
Using third-party fulfillment services does not alter customer rights provided under our Shipping Policy or Return & Refund Policy.
Order Tracking
After a package has been dispatched, we will normally send shipping confirmation information to the email address provided during checkout.
Depending on the shipment, this may include:
- A tracking number;
- Carrier details, where available; and
- A tracking link or related instructions.
Please allow some time for tracking information to appear after the package has been handed over to or scanned by the carrier.
In some cases, tracking updates may temporarily pause even though the shipment is still moving through the carrier network.
Delayed Orders
If tracking has remained unchanged for an unusually long period or your package appears significantly delayed, please contact:
When requesting assistance, please provide:
- Your order number; and
- Your tracking number, if available.
Our customer service team will review the available delivery information and may assist with a carrier inquiry or provide another appropriate solution depending on the circumstances.
Lost or Unlocated Shipments
If you believe that your package may have been lost while in transit, please email:
Please include your order number and any available tracking information.
We will review the shipment details and, where appropriate, communicate with the relevant carrier or fulfillment provider to investigate the matter.
Depending on the findings and circumstances, the available resolution may include:
- A replacement shipment;
- A refund; or
- Another appropriate solution.
Tracking Shows Delivered but the Package Is Missing
If carrier tracking shows Delivered but you cannot locate your shipment, please first check:
- The surrounding delivery area;
- With other members of your household;
- With nearby neighbors, where appropriate;
- With reception staff or building management, where applicable; and
- Any delivery photographs, notices, or carrier notes.
If you are still unable to locate the package, please contact:
Our team will review the available delivery information and assist in determining the appropriate next step.
A request for assistance will not automatically be rejected solely because the carrier has marked the package as Delivered.
Updating a Shipping Address
If you need to correct your delivery address after submitting an order, please contact us as quickly as possible before processing begins.
Address-change requests should be sent to:
Please include:
- Your order number; and
- The full corrected shipping address.
Once order processing or shipment preparation has started, we cannot guarantee that an address update can still be completed.
After dispatch, we are generally unable to modify the delivery address through our system.
Customers should carefully verify their shipping information before completing checkout.
Incorrect or Incomplete Delivery Details
Customers are responsible for entering complete and accurate delivery information when placing an order.
If you identify an error after checkout, please contact us promptly and, where possible, before your order begins processing.
If a delivery cannot be completed because the address supplied was incomplete or incorrect, please contact our support team.
We will review the available order and carrier information before determining the most appropriate next step.
Billing Address and Shipping Address
Your billing address and shipping address do not necessarily need to be identical.
However, you should carefully verify the shipping information provided at checkout and make sure all required delivery details are accurate before completing the order.
Shipping Confirmation Email
Once your package has been dispatched, we will normally send a shipping confirmation email to the address entered at checkout.
If you do not see this email, please check your:
- Spam folder;
- Junk folder; or
- Promotions folder.
If the message is still unavailable, please contact:
Events Beyond Our Reasonable Control
Shipment or delivery performance may occasionally be affected by events that are outside our reasonable control, including:
- Extreme weather;
- Carrier service interruptions;
- Transportation disruptions;
- Public holidays;
- Emergency situations; or
- Other unexpected logistics circumstances.
Where these situations occur, we will provide reasonable assistance based on the information available to us.
Carrier disruptions or logistics delays will not automatically prevent a customer from requesting assistance regarding a legitimately delayed or missing package.
Returns and Refunds
For further information concerning:
- Return eligibility;
- Applicable return timeframes;
- How to request a return;
- Approved return destinations;
- Responsibility for return shipping;
- Damaged, defective, incomplete, or incorrect items;
- Order cancellations; and
- Refund processing,
please refer to our Return & Refund Policy.
Customer Support
For questions about processing times, delivery estimates, shipping charges, tracking information, address corrections, delayed orders, or missing shipments, please contact:
Customer Support Email:
service@clarorcia.com
Business Phone:
+86 791 8389 9973
Customer Service Hours:
9:00 AM–6:00 PM PDT
For inquiries concerning an existing shipment, please include your order number and tracking number where available.
Business Information
Brand Name:
Clarorcia
Legal Company Name:
Nanchang Xiaofenjia Technology Co., Ltd.
Website:
clarorcia.com
Business Address:
Room 902, Building 3, Phase II, Huigu Industrial Park, Honggutan District, Nanchang City, Jiangxi Province, China
Customer Support Email:
service@clarorcia.com
Business Phone:
+86 791 8389 9973
Customer Service Hours:
9:00 AM–6:00 PM PDT
Clarorcia is owned and operated by Nanchang Xiaofenjia Technology Co., Ltd.